THE INTERROGATION ROOM.
20 critical answers for Austin homeowners.
Emergency & Response
Is 24/7 AC repair more expensive in Austin?
At Austin HVAC Pro, we do not charge overtime fees for emergency calls. We believe safety in the Texas heat shouldn't come with a penalty.
What is your actual response time?
Our average dispatch time is 28 minutes. We pre-position technicians in Round Rock, South Austin, and Pflugerville to bypass I-35 traffic.
Do you offer same-day AC installation?
Yes, for most standard residential units. If your system is terminal, we can often have a new unit installed and cooling within 24 hours.
Will you repair an AC at night?
Absolutely. We have a full "Night Watch" crew equipped with specialized lighting to perform attic and outdoor repairs safely in the dark.
What happens if my AC fails on a holiday?
We are operational 365 days a year. Christmas, July 4th, or New Year's—if your home is hot, we are available.
Pricing & Financing
How much does a new AC installation cost in Austin?
Full system replacements typically range from $6,500 to $12,000 depending on tonnage and SEER2 rating. We provide exact, no-surprise quotes.
Do you offer 0% interest financing?
Yes. We offer 0% APR for up to 18 months through our partners. Approval usually takes less than 5 minutes on your smartphone.
Do you charge for a diagnostic?
We have a small diagnostic fee to cover the trip and expert testing, but we waive this fee entirely if you proceed with any repair.
Can I get a quote over the phone?
We can provide "ballpark" ranges, but a master tech must inspect your unit to give a binding, guaranteed price based on your home's unique needs.
Are there rebates for high-efficiency units?
Yes! You can claim up to $2,000 in federal tax credits and up to $1,500 in local utility rebates. We handle all the paperwork for you.
Technical & Maintenance
What is a SEER2 rating?
SEER2 is the new standard for energy efficiency. Higher ratings mean lower monthly bills from Austin Energy or TXU.
Why is my AC blowing warm air?
Common causes include a blown capacitor, low refrigerant (leak), or a tripped breaker. Turn it OFF and call us to avoid compressor damage.
How often should I change my filters in Austin?
During "Cedar Fever" or summer peak months, we recommend changing standard filters every 30 days to protect your airflow.
Do you install smart thermostats?
Yes. We are certified to install and program Ecobee, Nest, and Honeywell smart systems for maximum savings.
What is duct sanitization?
It's a botanical fogging process that kills 99.9% of bacteria and mold in your ducts—essential for allergy sufferers in Central Texas.
Guarantees & Trust
Are your technicians licensed?
Yes. Every tech is TACL Master licensed and NATE certified. We do not use unskilled laborers for your critical repairs.
What is your warranty on repairs?
We offer a 1-year "No-Fail" warranty on all parts and labor. If the same part fails again, we fix it for $0.
Are you insured for major property damage?
Yes. We carry $5M in general liability insurance. Your home is protected under our elite coverage.
Is Jeff actually a veteran?
Yes! Jeff served with honor, and those values of discipline and integrity are the core of Austin HVAC Pro.
Can I trust your reviews?
Our 4.9 rating comes from 200+ verified Google reviews. We invite you to read them and see why we are the top-rated crew in the area.